FAQ

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Do you have a store and want to sell our products? Is your business interested in the McDavid brand? Let's grow together! Please get in touch with United Sports Brands Europe for any business inquiries.

Are you an athlete or sports club and looking for a partnership? We're always open to explore new opportunities and expand the good reputation of our brand. Let's get in touch. We're looking forward to meeting you!

We hope you understand that different discounts cannot be combined in a single order. For example, if you have bought an outlet item, you can’t additionally use a promocode on top of this.

We are sorry to hear that you have changed your mind. Please take note that once the order has been placed, we're unable to cancel or modify the order. All sales are final.

Not to worry though. We have a 30-day return policy and provide a return label with each delivery.

If you didn't receive the order confirmation, don't place your order again until you're sure the order didn't go through, or you may end up with a duplicate order. Please be patient if your order confirmation isn’t delivered to your inbox straight away – it can take a couple of hours. Also, it’s best to check your spam/junk mail. If the confirmation-email still isn’t there, it’s best to reach out to our Customer Experience Team.

These things might happen. Not to worry though. Please reach out to our Customer Experience Team, they can send you your confirmation and tracking details directly.

Shipping costs may vary slightly depending on where you want to ship your order, but free shipping is always provided when you reach the minimum order amount for free shipping for your country.

Delivery is free when you order above:

• Austria: €60,00
• Belgium: €50,00
• Finland: €75,00
• France: €50,00
• Germany: €50,00
• Luxembourg: €50,00
• Netherlands €50,00
• Portugal: €75,00
• Spain: €60,00
• United Kingdom: £60,00
• Ireland: €60,00
• Slovenia: €75,00
• Switzerland: ₣75,00

We ship all over Europe. Here is the list of countries we ship to at the moment.

- Austria
- Belgium
- Finland
- France
- Germany
- Luxembourg
- Netherlands
- Portugal
- Spain
- UK
- Ireland
- Slovenia
- Switzerland

If you wish to ship to another country, you can contact our Customer Experience Team. We can bring you in contact with our local partners.

Eager to receive your order and you want to count down the days? To see how long your shipment will take to arrive at your destination, take a look at our shipping page!

Once you placed your order, you can also expect a tracking email from our shipping partner as soon as we processed your order. If you didn’t receive it, make sure to check your spam/junk email. If you really didn’t receive anything, kindly reach out to our Customer Experience Team.

Well, these things happen.

Once your order has been picked and shipped, there is nothing much we can do about this. Don’t worry too much though: packages with incorrect or incomplete addresses are returned automatically by our shipping partner and will be refunded.

If you are worried, you can reach out to our Customer Experience Team. We can contact our shipping partner directly and ask them to return your package (mention your ordernumber!).

The fastest way to still receive your order is to place a new order. And this time, make sure to double check if your address is correct.

We are eager for you to get your order ASAP! Sorry if it is taking longer than expected. Have you already checked our shipping page to see how many days it will take for an order arrive?

Make sure to check with your family and neighbours that nobody has collected the package on your behalf and forgot to tell you. If this is not the case, you can reach out to our Customer Experience Team. They are happy to check for you what’s up!

Make sure to check with your family and neighbors that nobody has collected the package on your behalf and forgot to tell you. If your package still hasn’t turned up, reach out to our Customer Experience Team. They will figure it out.

Sometimes, the parcels are returned due to an incomplete/incorrect address, unclaimed, the addressee is unknown or has moved. Don't worry, these packages will be refunded.

We offer a couple of different payment methods. We accept the following cards: Visa, Mastercards, Maestro, American Express and UnionPay. You can also use PayPal, Shop Pay, Google Pay and ApplePay. Belgian customers can also use Bancontact and Dutch customers can use iDeal.

We have a 30-day return policy, meaning that you can return any item for any reason within 30 days. Make sure the items are undamaged and unworn. You can request a free returnlabel on our return page. We greatly appreciate your feedback!

We have a 30-day return policy, meaning that you can return any item for any reason within 30 days. Make sure the items are undamaged and unworn.

You can request a free returnlabel on our return page. Make sure to only use the label provided by us, to return your items.

The use of a different shipping label will occur additional custom costs, which will be refused, and your shipment will only be returned to you.

We do not offer exchanges. All items that are returned to us (in good order) will be refunded. If you require a different size, you can just place a new order for this.

If you are unsure about which size to get, use the size guides. You are also free to order multiple sizes and make use of our 30-day return policy.

Once your return has arrived back to us, it will be processed within two business days.

The refund will be released to the card or account you used, to make your purchase. Please note that the payment provider you used, might need some additional days to process your refund. This time may vary depending on the provider.

If your refund is taking longer than expected, feel free to reach out to our Customer Experience Team.

We apologize for this! Reach out to us, using the claim form. And make sure to provide the order number and some pictures. This way we can solve the problem as soon as possible. Kindly note, we can only accept claims from products bought directly on our website. If you bought from a different store or webshop, reach out to them directly.

We are sorry for the mix up. Please reach out to our Customer Experience Team using the claim form. Make sure to provide us your original order number, and pictures of what you received.

We are sorry to hear you missed out on a good deal. Kindly understand we are unable to honor any promotions for orders placed outside of the promotional period as this would be unfair to the rest of our customers.

To always be to first to know about our upcoming promotions, make sure you are subscribed to our newsletter.

Sorry, we are unable to assist you with any purchases made outside of our site. Please reach out to Amazon or the store where you bought the item for more information on their return policy.

Just as any other store in Europe, Amazon is obligated to follow European consumer law and provide you with a warranty for 2 years and replace any items you bought with a valid warranty complaint.

Kindly contact Amazon or the other store directly for any complaint you have on purchases made on their website.